Who we are

Our website address is: https://www.carans.co.uk.

Introduction

At Carans, we are committed to protecting your privacy and ensuring the confidentiality of any information shared on our services or website. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

When contacting us, registering, or submitting a listing, we may collect the following types of information:

• Contact details (name, email address, phone number)
• Order details related to the complaint
• Any supporting documentation or evidence provided by the complainant

Use of Information

The information collected is used for the following purposes:

• To investigate and resolve any complaint or request efficiently
• To communicate with the user regarding the status and resolution of the complaint
• For internal record-keeping and analysis to improve our products and services

Confidentiality

All information provided during the registration or communications process is treated with the utmost confidentiality. We do not disclose any details of the complaint or related information to third parties without the explicit consent of the complainant.

Data Security

We implement appropriate technical and organizational measures to protect the security and confidentiality of the information collected. This includes secure storage, controlled access, and encryption where applicable.

Sharing Information

In certain cases, we may need to share information with:

• Internal staff directly involved in the investigation and resolution
• Independent third parties involved in an appeals process or review
• Relevant authorities, if required by law

Retention Period

We retain complaint-related information for a reasonable period necessary to fulfill the purposes outlined in this Privacy Policy. Once the information is no longer required, it will be securely deleted or anonymized.

Access and Corrections

Complainants have the right to access the information we hold about them. If any information is inaccurate, they can request corrections. To exercise these rights, please contact our Customer Support team.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.